The Carter Holt Harvey group of companies (the company) is committed to protecting your privacy and Personal Information and ensuring that it collects, stores and deals with your Personal Information appropriately and lawfully, including in accordance with the relevant privacy legislation.
The Privacy Act 1988 (Cth) (as amended) (Australian Privacy Act) applies to the collection of personal information by Carter Holt Harvey's Australian entities. The New Zealand Privacy Act 1993 (as amended) (New Zealand Privacy Act) applies to the collection of personal information by Carter Holt Harvey's New Zealand entities.
This policy applies to all Personal Information collected by the company in relation to its customers, suppliers and other third parties (external parties or 'you'). The policy outlines:
Personal Information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable, or as defined in the relevant Privacy Act (Personal Information).
The types of Personal Information the company may collect from external parties and hold include (without limitation):
The company collects, holds, discloses and uses your Personal Information:
Section 3.5 of this policy sets out the other parties to which the company may disclose personal information.
By submitting your Personal Information to the company, you consent to the use by the company of your Personal Information in the above ways.
The company collects Personal Information directly from an individual unless it is unreasonable or impracticable to do so (in accordance with the relevant Privacy Act). The company may also collect such information from other sources, including:
In most cases, you can gain access to Personal Information about you held by the company. Australia's National Privacy Principles (and, from 12 March 2014, the Australian Privacy Principles) under the Australian Privacy Act and the New Zealand Privacy Act set out some circumstances in which the company is not required to provide you with such access. For example, the company is not required to give access where it reasonably believe that giving access to the Personal Information would pose a serious threat to the life, health or safety of any individual, or to public health or public safety.
To make a request to access your Personal Information held by the company, contact the Privacy Officer in any of the ways set out in section 8.0 of this policy. The company may charge a fee (which will not be excessive) to cover the cost of retrieving and copying requested information.
The company takes reasonable steps to ensure that the Personal Information it collects, uses or discloses is accurate, complete and up to date, relevant, and not misleading. If your Personal Information is incorrect or changes; please contact the Privacy Officer in any of the ways set out in section 8.0 of this policy so that the company can update your Personal Information.
The company understands the importance of keeping Personal Information private, and will only disclose such information to others in limited circumstances. Other parties to which the company may disclose Personal Information in connection with (or for reasons directly related to) any of the purposes set out at section 3.4 of this policy include:
The company also discloses Personal Information to contractors (such as IT service providers) who provide services to the company or who manage services provided to an individual on the company's behalf. Personal Information is only disclosed to contractors to the extent necessary to enable them to provide these services.
In Australia, Carter Holt's Australian entities may also be permitted or obligated to disclose Personal Information to other third parties where:
In New Zealand, Carter Holt's New Zealand entities may also be required to disclose Personal Information to other third parties where the company reasonably believes that disclosure is necessary:
The company is unlikely to disclose your Personal Information to overseas recipients except to its related companies in Australia or New Zealand. The company will not disclose your Personal Information outside of the country the information was collected from (except to its Australian or New Zealand related companies) unless it first obtains your consent.
The company maintains procedures and standards and takes reasonable steps to prevent unauthorised access to, use of, modification of, or disclosure of, Personal Information. The company takes reasonable steps to protect an individual's information from misuse, interference or loss, including the use of firewalls, anti-virus software and ongoing internal monitoring. Once an individual's information is no longer needed by the company, reasonable steps are taken to destroy or de-identify it (except where archiving is required for the purposes for which the information was collected).
Some information is classed as Sensitive Information. This includes information or an opinion about a person's racial or ethnic origin, political opinions, philosophical or religious beliefs or affiliations, membership of a political, trade or professional association or trade union, sexual preferences or practices, criminal record, health or genetic information, biometric information that is used for the purpose of biometric verification or identification, or biometric templates.
The company will only collect, hold or disclose Sensitive Information if:
If you have a complaint in relation to the collection and handling of your Personal Information, please contact the company's Privacy Officer via any method set out in section 8.0 of this policy. All complaints will be dealt confidentially and investigated internally. In Australia, a response will be provided within 30 days unless otherwise specified (in accordance with the Australian Privacy Act).
This policy will be reviewed from time to time to take account of new laws and technology, changes to company operations and practices and the changing business environment. The latest version of this policy will be the version posted to our website. The company reserves the right to amend this policy from time to time.
Our Commercial Credit Reporting Policy sets out the details on how the company manages your credit information and credit reporting information and can be viewed here.
If you have any queries about this Policy, or wish to request access to (or correction of) your personal information, please contact the company's Privacy Officer at:
Carter Holt Harvey
Private Bag 92-106
Ph: (+64 9) 633 0600
Fax: (+64 9) 633 0601